FAQ

Frequently Asked Questions (FAQs)

1. What payment methods does Shopini accept?
We accept credit/debit cards, UPI, net banking, and popular wallets like Paytm and Google Pay.

2. How long does delivery take?
Orders are typically delivered within 5-7 business days. Delivery to remote areas may take up to 10 days.

3. What is your return policy?
You can return unused and unwashed items within 7 days of delivery. Certain items, like innerwear, are non-returnable for hygiene reasons.

4. Can I exchange an item for a different size?
Yes, exchanges are available for size issues. Please contact our support team to initiate the process.

5. How do I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment.

6. Do you offer Cash on Delivery (COD)?
Yes, COD is available for select locations. Check availability during checkout.

7. How can I contact Shopini customer support?
You can email us at shopini45520@gmail.com between 9 AM and 7 PM, Monday to Friday.